Shipping Policy

Company Information 

This Shipping Policy is provided by:

  • Company / Brand Name: DarcyHong
  • Phone: +85234848369
  • Email: service@darcyhong.com
  • Address: Darcy Hong Limited, Room A, 8th Floor, Industrial Building, 39–41 King Street, Tai Kok Tsui, Hong Kong

Our Shipping Approach

At DarcyHong, we create home essentials for daily living — practical, well-made pieces that fit real routines.
To avoid overstocking and unnecessary storage, many items are shipped from our trusted manufacturing partners and global fulfillment centers.

This model helps us to:

  • Deliver dependable, well-designed home goods
  • Keep prices reasonable by reducing traditional retail overhead
  • Cut down on waste and support a more efficient supply chain

Thank you for your understanding as we work to ship more thoughtfully.

1) Processing Time & Shipping Fee

Order Processing Time

  • Standard processing: 2–4 business days (quality checks + packing)
  • High-volume periods (holidays/New Year): up to 5 business days

Shipping Fee

  • Flat-rate shipping: $5.99 per order (applies to all destinations)

2) Estimated Delivery Times

Delivery times can vary depending on destination and fulfillment location. The timelines below are estimates, not guaranteed delivery dates:

Region Estimated Delivery Time
United States 10–15 business days
Canada / UK / Australia 11–16 business days
Rest of World 15–20 business days

3) Order Tracking

When your order ships, we’ll email you a shipping confirmation with tracking details (if available).

Please note:

  • Tracking may take 1–3 business days to show movement after the label is created
  • Limited updates can occur while packages are in transit between hubs

4) Customs, Duties & Taxes

International orders are shipped DDU (Delivered Duty Unpaid). This means:

  • Any import duties/taxes/fees charged by your country are paid by the customer
  • We are not responsible for delays caused by customs inspection or clearance

Customs charges are not common for many small household items, but rules vary by country.

5) Order Changes & Cancellations

We start processing quickly to keep delivery moving.

If you need to update your shipping address or request a cancellation, please email service@darcyhong.com within 12 hours of placing your order.
Once an order is in processing, we may be unable to make changes or cancel it.

6) Lost or Damaged Packages

Damaged on Arrival

If your parcel arrives damaged, email us within 72 hours of delivery with clear photos of the item and packaging. We’ll arrange a replacement at no additional cost.

Lost in Transit

If the carrier confirms the shipment is lost, we will send a replacement free of charge.